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Core Requirements

Communication:

Excellent verbal and written communication skills, with the ability to express ideas clearly and listen effectively.

Prioritization:

Ability to prioritize tasks and duties to ensure efficient and effective completion of work.

Customer Service:

Exceptional customer service skills, including empathy, sympathy, and understanding.

Dependability:

Dependable, honest, and flexible with excellent attention to detail.

Positive Attitude:

Possess a pleasant personality, positive attitude, and the ability to work with a diverse staff.

Autonomy:

Ability to work independently and follow instructions when necessary.

Organization:

Strong organizational skills, including time management, multitasking, and adaptability.

Problem-Solving:

Ability to identify problems, gather and analyze information, develop alternative solutions, and resolve issues effectively.

Ethical Conduct:

Treats people respectfully, upholds organizational values, and works with integrity.

Analytical Skills:

Possess analytical skills to solve problems effectively.

Adaptability:

Comfortable working in a fast-paced environment and remaining calm in stressful situations.

Client-Centric Excellence

At our Company, we prioritize a client-centric approach across all departments, recognizing that our clients are at the heart of our success. We believe in delivering exceptional service with enthusiasm, energy, and a genuine smile. Every team member is empowered to take complete ownership of our client relationships, ensuring a seamless and positive experience. By embodying a client-centric mindset, we not only meet but exceed expectations, fostering long-term relationships and contributing to the overall success and reputation of our organization.

Job Responsibilities

The role of the Director Human Resources is multifaceted and encompasses a wide range of responsibilities within the HR domain. This includes spearheading talent acquisition efforts to ensure the organization attracts and retains top-tier talent aligned with its strategic objectives. The Director Human Resources is pivotal in designing and implementing robust compensation and benefits structures, working to ensure employee satisfaction and retention. A key aspect of the role involves overseeing the onboarding process for team members, facilitating their seamless integration into the organizational framework. Additionally, the Director Human Resources plays a crucial role in training and development initiatives, identifying skill gaps, and implementing programs to enhance employee capabilities. With a keen focus on fostering a positive workplace environment, the Director Human Resources is instrumental in driving employee engagement activities and conducting HR sessions that align with the organization's values.

In a more overarching capacity, the Director Human Resources assumes a pivotal position in both the operational and strategic realms of HR. Operationally, the role involves meticulous oversight of day-to-day HR functions, ensuring the seamless execution of processes related to talent acquisition, compensation and benefits, onboarding, and training. The Director Human Resources plays a critical role in shaping and sustaining the organization's culture, one that resonates with its vision, mission, and values. This includes driving initiatives that reinforce the desired cultural attributes and aligning HR practices with business goals. Moreover, the Director Human Resources takes the lead in developing and implementing strategic HR initiatives that contribute to the long-term success of the organization, with a particular emphasis on cultivating a workplace culture that reflects and supports the broader organizational objectives.

• Lead and oversee talent acquisition efforts to attract and retain high-caliber professionals in alignment with the organization's strategic goals.
• Develop and implement effective recruitment strategies to ensure a robust pipeline of diverse and qualified candidates.
• Collaborate with hiring managers to understand staffing needs and drive the recruitment process.
• Oversee the onboarding process for new team members, ensuring a seamless integration into the organizational framework.
• Collaborate with various departments to streamline onboarding procedures and enhance the overall employee experience.
• Develop and deliver onboarding programs that familiarize new hires with organizational culture, policies, and practices.
• Identify skill gaps within the organization and develop targeted training programs to enhance employee capabilities.
• Conduct Soft Skills’ Training ensuring the call quality meets the standard set at the organization followed by affect realization.
• Collaborate with department heads to create individualized development plans for employees.
• Evaluate the effectiveness of training initiatives and make recommendations for continuous improvement.
• Initiate & drive employee engagement activities to foster a positive workplace culture.
• Conduct HR sessions and workshops that align with the organization's values and contribute to a cohesive and motivated workforce.
• Implement initiatives to enhance employee morale, satisfaction, and overall well-being.
• Meticulously oversee day-to-day HR operations, ensuring the seamless execution of processes related to talent acquisition, compensation and benefits, onboarding, and training & actively participate in it.
• Monitor HRIS systems and other tools to maintain accurate and up-to-date employee records.
• Shape and sustain the organization's culture in alignment with its vision, mission, and values.
• Drive initiatives that reinforce desired cultural attributes and align HR practices with broader business goals.
• Foster a diverse and inclusive workplace that reflects the organization's commitment to equality and fairness.
• Develop and implement strategic HR initiatives that contribute to the long-term success of the organization.
• Lead projects aimed at cultivating a workplace culture that supports broader organizational objectives.
• Collaborate with senior leadership to align HR strategies with overall business strategies.
• Collaborate on strategic HR projects to enhance the overall workplace environment.
• Undertake any additional tasks assigned by the reporting manager on a need basis.

Qualifications & Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field. A Master’s degree or HR certification is a plus.
• Proven track record with a minimum of 8-10 years of progressive experience in human resources, with a focus on leadership roles.
• Demonstrated success in managing diverse HR functions, including talent acquisition, compensation and benefits, onboarding, training, and employee engagement.
• Extensive experience in spearheading talent acquisition efforts, showcasing the ability to attract, recruit, and retain top-tier talent in alignment with organizational goals.
• Proficiency in developing and implementing effective recruitment strategies.
• In-depth understanding and practical experience in designing and implementing comprehensive compensation and benefits structures.
• Ability to conduct market analyses and provide strategic guidance on compensation-related matters.
• Proven ability to oversee and enhance the onboarding process for new team members, ensuring a smooth integration into the organizational framework.
• Experience collaborating with various departments to streamline onboarding procedures.
• Strong background in identifying skill gaps within the organization and developing targeted training programs.
• Track record of collaborating with department heads to create individualized development plans for employees.
• Demonstrated success in driving employee engagement activities to foster a positive workplace culture.
• Experience conducting impactful HR sessions and workshops that align with organizational values.
• Meticulous oversight of day-to-day HR functions, ensuring seamless execution in areas such as talent acquisition, compensation and benefits, onboarding, and training.
• Proficiency in utilizing HRIS systems and other tools to maintain accurate and up-to-date employee records.
• Proven capability to shape and sustain organizational culture, aligning it with the company's vision, mission, and values.
• Experience driving initiatives that reinforce desired cultural attributes and align HR practices with broader business goals.
• Demonstrated success in developing and implementing strategic HR initiatives that contribute to the long-term success of the organization.
• Ability to lead projects aimed at cultivating a workplace culture that supports the broader organizational objectives.
• Excellent verbal and written communication skills:
  Strong interpersonal skills with the ability to collaborate effectively at all levels of the organization.
• Proven ability to think strategically and make sound decisions aligned with both HR and organizational goals.
• Excellent leadership skills with a proven record.

The Company Offers

• Market competitive salary and performance-based bonuses.
• Medical Insurance.
• Generous PTO and holiday schedule.
• Professional development opportunities.
• Company-sponsored team outings and social events.
• Employee wellness programs.

Location

• Karachi