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What we have for you!

Looking for an exhilarating career opportunity where you can create a meaningful impact and become a part of a dynamic team of experts in the information technology industry? Look no further than Xper2Go Pvt. Ltd!

At Xper2Go, we take pride in delivering exceptional information technology solutions to our clients, and we have been doing so for more than two decades! As a leading information technology management hub, we have revolutionized businesses and enhanced our clients' experience in the digital age. Collaborating with AHT in California’s Silicon Valley and leading in Hospitality solutions nationwide, we get to experience the latest and greatest technological innovations.

Our success is fueled by our exceptionally talented and knowledgeable team of engineers who hold world-class certifications, such as Cisco Certified Associates and Microsoft Certified Professionals. We utilize our exceptional partnerships to provide our clients with top-notch managed information technology solutions that keep them ahead of the competition.

However, what distinguishes Xper2Go is our unwavering commitment to our employees. We recognize that our team members are our most valuable asset, and we go to great lengths to ensure that they feel supported, challenged, and fulfilled in their careers with us.

Job Overview:

The IT Project Manager oversees the planning, execution, and delivery of technology projects within budget and timeline constraints. They coordinate project teams, manage resources, and ensure alignment with organizational goals to drive successful project outcomes.

Core Requirements

Communication:

Excellent verbal and written communication skills, with the ability to express ideas clearly and listen effectively.

Prioritization:

Ability to prioritize tasks and duties to ensure efficient and effective completion of work.

Customer Service:

Exceptional customer service skills, including empathy, sympathy, and understanding.

Dependability:

Dependable, honest, and flexible with excellent attention to detail.

Positive Attitude:

Possess a pleasant personality, positive attitude, and the ability to work with a diverse staff.

Autonomy:

Ability to work independently and follow instructions when necessary.

Organization:

Strong organizational skills, including time management, multitasking, and adaptability.

Problem-Solving:

Ability to identify problems, gather and analyze information, develop alternative solutions, and resolve issues effectively.

Ethical Conduct:

Treats people respectfully, upholds organizational values, and works with integrity.

Analytical Skills:

Possess analytical skills to solve problems effectively.

Adaptability:

Comfortable working in a fast-paced environment and remaining calm in stressful situations.

Job Responsibilities:

• Individual is expected to interact frequently withal stakeholders including engineers, management, vendors and clients to understand project requirements and provide status updates.
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
• Can write process/ project documents for training/reporting of agents/senior management.
• Manage Scope, Schedule and Quality of multiple projects a time.
• Develop processes and flow chart.
• Monitor or track project milestones and deliverables.
• Assign duties, responsibilities, and spans of authority to project personnel.
• Identify and capture projects in our autotask, PSA.

Qualification:

• Preferably a MCSC, CS, IT graduate from a reputed university with Project Management experience of 3 to 5 years.
• Excellent problem-solving skills and the ability to formulate creative solutions.
• Outstanding grasp of Information Technology concepts and processes.
• Excellent research, analytical, requirement gathering, planning, and communication skills.
• Must have leadership skills and the ability to drive projects independently without close supervision.
• Find out what the client wants from their IT system.
• Monitor progress and make sure timescales and quality standards are met.
• Adjust plans to cater for unforeseen circumstances.
• Keep senior managers and clients up to date with progress.
• Sign off and evaluate completed tasks.
• Making sure that all the aims of the project are met.
• Using CRM to keep track of people and progress.
• Call Center / BPO experience is preferred.

The Company Offers:

• Competitive salary and performance-based bonuses.
• Medical Insurance.
• Generous PTO and holiday schedule.
• Professional development opportunities.
• Company-sponsored team outings and social events.
• Employee wellness programs.

Job Type:

• Full-time

Work Timings:

• Night Shift (9 to 6 Pacific Standard Time)

Location:

• Karachi & Lahore