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Core Requirements

Communication:

Excellent verbal and written communication skills, with the ability to express ideas clearly and listen effectively.

Prioritization:

Ability to prioritize tasks and duties to ensure efficient and effective completion of work.

Customer Service:

Exceptional customer service skills, including empathy, sympathy, and understanding.

Dependability:

Dependable, honest, and flexible with excellent attention to detail.

Positive Attitude:

Possess a pleasant personality, positive attitude, and the ability to work with a diverse staff.

Autonomy:

Ability to work independently and follow instructions when necessary.

Organization:

Strong organizational skills, including time management, multitasking, and adaptability.

Problem-Solving:

Ability to identify problems, gather and analyze information, develop alternative solutions, and resolve issues effectively.

Ethical Conduct:

Treats people respectfully, upholds organizational values, and works with integrity.

Analytical Skills:

Possess analytical skills to solve problems effectively.

Adaptability:

Comfortable working in a fast-paced environment and remaining calm in stressful situations.

About Us:

Xper2Go Pvt. Ltd. delivers a range of premium information technology solutions to elevate the experience of clients in the information age. We have streamlined businesses for over 20 years, becoming a hub of information technology management with our unique managed technology solutions.

Basic Job Role:

• Responsible for catering majority of the helpdesk tickets.
• Excellent understanding of network, desktop, and applications.
• Responsible for automated jobs monitoring and troubleshooting.
• Provide excellent helpdesk support.

Required Skills:

• Basic understanding of security applications
• Hands on experience with Active Directory, DNS, DHCP.
• Preferred Certification (CCNA, MSITP) Good Oral and Written Communication Skills.
• Experience with Microsoft 365.
• Experience with Backup Solutions Technologies

Work Timings:

• Night Shift (9 to 6 Pacific Standard Time)

The Company Offers:

• Market competitive salary and performance-based bonuses.
• Medical Insurance.
• Generous PTO and holiday schedule.
• Professional development opportunities.
• Company-sponsored team outings and social events.
• Employee wellness programs.

Location:

• Karachi & Lahore